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Terms and Conditions

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Terms and Conditions

  1. Backpacker Tax Refunds (BTR) will prepare and lodge an income tax return based on the information provided by the client. BTR will not be held responsible if our client:
    • Has provided us with false, incorrect or misleading information
    • Has already lodged an income tax return themselves, wether it be in person or through a registered tax agent/legal representative
    • Has already received a TAX BACK
    • Owes the Australian Tax Office Money (In these cases we will immediately notify our client if there is a payable once their income tax return is assessed)
  2. All income TAX BACK estimates given are subject to information provided to us by our clients and their respective employers. These estimates may differ to the assessed income TAX BACK as a result of changes in Income Tax Legislation, known income tax rates and final documents received (such as, PAYG Payment Summaries)
  3. When our client completes and signs our Authority form, they are agreeing for us to prepare and lodge the relevant income tax returns and are also accepting our fees as outlined in the forms. Once your income tax return is assessed our fee will be deducted from your TAX BACK and the remaining balance will then be refunded to you. When there is an instance where a payable is due to the Australian Tax Office our fee will still be required to be paid by you via an alternative method. In the event where the Australian Tax Office sends the TAX BACK directly to our client instead of via us, our client will still be liable to pay our fees for the service we provided which resulted in the TAX BACK. If our client refuses to pay for the service provided then BTR reserves the right to take legal action if required in order for us to retrieve monies owed.
  4. Once we are in receipt of all documents BTR will prepare and lodge your income tax return. If there are missing documents BTR will attempt to obtain them as quickly as possible, however, BTR will not be held responsible for delays in preparation and lodgement of your tax return in these circumstances.
  5. Service standard time from date of lodgement is stipulated by the Australian Tax Office. BTR have no control over these service standard times. The service standard (from date of lodgement) is as follows:
    • Prior income tax years is 7-14 days (electronic lodgement)
    • Amendments is 21-28 days (electronic lodgement)
    • Income Tax Returns lodged prior to the end of the financial year (i.e, Final/Early Assessments) is 42-56 days (paper lodgement)
    • If the ATO has huge volumes they may not be able to meet the normal turnaround times.
  6. BTR will were possible endeavour to keep our clients up to date with the progress of their income tax return lodgement via telephone or email (phone calls will be made to the number provided to us and emails sent to the email address provided to us)
  7. Once BTR have received any moneys relating to our clients, our specified fees will be deducted and any refunds will be transferred at the earliest convenience. BTR has no control over the fees charged by overseas banks when organising telegraphic transfers
  8. BTR will were possible notify our client when monies are transferred to their bank accounts.
  9. At BTR we are committed to respecting your right to privacy and protecting your personal information.
  10. BTR reserves the right to make any necessary amendments to these Terms and Conditions.
Questions? please call Anthony on 02 8065 5668